Shipping & Returns

We want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at from the 'contact us' menu tab.  We reserve the right to substitute products to meet our storage and availability circumstances, using only recognized and licensed products.
Most credit and debit card orders are shipped on the same business day or the next business day if ordered after freight pick-up. eCheck and Mail orders are shipped once payment has cleared.
We try to ship all orders within 24 business hours. Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Shipping within the US will be by UPS and/or the Postal Service and a street address is required with all orders. Canada, Puerto Rico and International orders will be determined by an individual basis and the freight charged request will be emailed to the buyer for payment before the items are shipped.
We will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office. We will also not be held responsible for any additional fee the local carrier in your country may charge.
On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order
Please note: We reserve the right to change the shipping method at its own discretion and expense. We is not responsible for delays caused by weather or other natural disasters.

 

The Sales Manager must authorize all returns or exchanges by email from the 'contact us' page or telephone.  All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
Shipping damage is the responsibility of the shipper, please inspect any damaged boxes with the delivery person. All returned merchandise must be received by us in saleable condition, with box and product paperwork. A 15% inspection and restocking fee will apply to all returns, unless the merchandise is found to be defective.
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.